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Support Coordinator IV - Jobst Medication Therapy - Full Time - Days

Toledo, Ohio
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Under the direction of the Manager of Jobst Medication Therapy Management, performs support functions necessary for the daily operations.
Functions include but are not limited to the “Accountabilities” listed below.
1. Communicates politely and effectively with patients, pharmacists, and all other healthcare providers verbally in-person and via phone, as well as written through mail and electronic medical record (EMR).
a. Using EMR, documents all communications accurately and thoroughly and directs the
message as needed to the appropriate person.
b. Using EMR, sends Standing Order/Confirmation of Verbal Order/specific request finalized
by the pharmacist to a lab, home health agency, extended-care-facility, physician, etc.
c. Via pharmacist direction, communicates normal results and medication directions to the
patient or caregiver.
d. Reviews the list of patients overdue for bloodwork and contacts patients and physicians
e. Compiles orders requiring physician signatures and coordinates accordingly.
2. Using EMR, schedules/reschedules patient appointments for the pharmacist visit.
a. Reviews MyChart notifications and EMR report and contacts patients as needed.
b. Reviews the list of currently admitted patients and contacts patients upon discharge.
Coordinates with inpatient providers to set up appointment before hospital discharge when
c. Prepares necessary papers for patient appointments with the pharmacist and completes
necessary paperwork related to patient care with appropriate follow-up.
3. Using EMR, extracts and enters patient information from/into a medical record.
a. Scans pertinent information into the patient chart.
b. Retrieves demographics/pertinent information for a patient mailing, home monitor
application, etc.
c. Maintains patient filing system.
4. Using EMR, completes daily billing audits and corrects inaccurate charges.
5. Complies with established departmental policies and procedures, objectives, quality assurance
programs, regulatory compliance, and safety standards.
6. Attends mandatory staff meetings and performs other related duties as assigned or requested.

Education: Must be a high school graduate.
Skills: Requires effective interpersonal skills - Must be able to understand directions, communicate
and respond to inquiries effectively. Must function as an integral member of a team. Must be able
to input and retrieve information from the computer.
Years of Experience: N/A
License: N/A
Certification: N/A


ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio.  For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact

Equal Opportunity Employer/Drug-Free Workplace

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