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Patient Account Analyst II - CBO Customer Service

Toledo, Ohio
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Job duties and responsibilities may include any of the following:

  • Perform a variety of registration, billing, follow up and collection functions for all payers including self pay
  • Verify insurance benefits
  • Contact patients for necessary information pertaining to registration, billing and collection
  • Process financial assistance applications
  • Resolve inquires received pertaining to patient accounts
  • Post payments, adjustments and denials to patient accounts
  • Review accounts for outside collection or legal authorization
  • Works with internal departments to obtain information for external requests including refunds
  • Acts a liaison to outside vendors
  • Reviews debits, credits, refunds, bad debt and contractual allowances for accuracy and processes as applicable
  • Reconciles electronic payment remittances
  • Knows and follows all billing regulations and corporate compliance plans
  • Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
  • Always shows respect and value for our customer and projects an image of professionalism
  • Independently reviews assigned reports to ensure goals and deadlines are met
  • Lockbox reconciliation and reporting
  • Assist management with training new staff
  • Obtain prior authorization for scheduled services
  • Perform other duties as assigned

  • Must have a high school diploma or equivalent
  • Must demonstrate the ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
  • Must demonstrate excellent communication and interpersonal skills
  • Must be able to input and retrieve information from a computer, operate a calculator, fax machine and copier
  • Must have previous experience with computers and office applications
  • Must be able to move about office and between work stations
  • Must be able to occasionally lift, move and carry moderately heavy materials
  • Must demonstrate commitment to exceptional customer service
  • Must have strong organizations skills and the ability to multi-task
  • Must have at least 1 year experience in medical registration, billing, customer service or collection
  • Must be a team player and be supportive of our department and ProMedica mission and values
  • Must have the ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves


ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio.  For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact

Equal Opportunity Employer/Drug-Free Workplace

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