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Support Coordinator IV - CNE Education - Full Time - Days

Maumee, Ohio
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Provides comprehensive secretarial support to leadership and educators ensure efficient and effective operation of the Center of Nursing Excellence.

Primary Duties: 

1.Provides educational program support including:

  • Confidential and routine communications
  • Maintaining educational manuals/handouts
  • Arranging for classroom and educational materials and equipment,
  • Registering employees for scheduled classes (e.g., PCO, PNO, Unit Clerk, NA, Basic EKG, Preceptor ),
  • Scheduling retakes of classes and competency assessments. 
  • Proctoring classes and competency testing as requested.
  • Initiates and completes billing for educational services
  • Provides accurate record keeping and filing of all program documents
  • Gathers complex data and prepares reports of department education services ensuring confidentiality as necessary (e.g. program evaluations, monthly productivity reports).


2.Facilitates efficient departmental education operations including

  • Welcomes customers to the department through telephone and reception functions. 
  • Provides customers with information and services as requested in a timely manner, keeping customer satisfaction in forefront of all interactions.
  • Assists with communication with system educator and leadership regarding education services on an ongoing basis.  
  • Maintaining department records  
  • Ordering adequate office, and program supplies
  • Facilitates accurate budget records, (generating, tracking and maintaining P.O.'s and invoices).  If needed, performs payroll functions.


3.Provides support for educational deployment and data collection of completion including input into the LMS and use of the report features as well as paper tracking and facilitation


4.Supports councils, committees, and task forces facilitated by PCNE through preparation of agendas and materials, and the taking and distribution of minutes.


5.Supports nursing student and faculty affiliations including:

  • Initial contracting communication
  • Demographic receipt and input into Lawson
  • Ongoing customer service/liaison with schools
  • Faculty orientation processes
  • Student orientation processes (including web content)
  • Site and preceptor placement communication


6.Performs other duties as assigned

1. High school diploma or equivalent. Associate Degree preferred.

2. Requires independent judgment.  Receives minimal supervision and guidance. 

3. Requires excellent interpersonal skills.  Must be strong team player with the ability to work in dynamic environment.

4. Must have exceptional computer skills including Word, Excel, PowerPoint, and data bases.  Expertise in Learning Management Systems and Authorware preferred

5. Requires knowledge of business operations, organizational abilities, critical thinking. 


ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio.  For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact

Equal Opportunity Employer/Drug-Free Workplace

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