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RN Call Center - ProMedica Call Center - Part Time - Afternoons

Maumee, Ohio


The Registered Nurse provides nursing care to individuals and groups which require specialized knowledge, judgment, and skill derived from the principles of biological, physical, behavioral, social, spiritual/cultural, and nursing sciences. The Registered Nurse functions within the full scope of nursing practice as noted by the Board of Nursing of their designated state for which they are practicing in addition to compliance with any of the hospitals accrediting bodies.

  • Full Time
  • Level: Mid
  • Travel: No
  • Glassdoor Reviews and Company Rating

Success Profile

Who is the ideal Promedica employee? We're looking for people to join our team who are motivated by making an impact and doing meaningful work.

  • Responsible 10
  • Critical thinker 9
  • Compassionate 9
  • Communicator 9
  • Adaptable 9
  • Multi-tasker 8
Traits are on a scale of 0 to 10

Additional success profiles:

  • Detail oriented,
  • Flexible,
  • Helpful,
  • Patient,
  • Responsible,
  • Sincere,
  • Understanding


  • Professional

  • Retirement &
    Savings Plan

  • Innovative
    Training Programs

  • Tuition Assistance

  • Career Stability

  • Comprehensive Health

Job Requirements

At Paramount, we offer insurance to both large and small groups and also cater to Medicare (Paramount Elite) subscribers in northwest Ohio and southeast Michigan. Our Medicaid product (Paramount Advantage) services those living in the state of Ohio. We maintain an accreditation by the NCQA – the National Committee for Quality Assurance – for our Ohio HMO, Elite and Advantage products. We’re also part of ProMedica, which is ranked the second most integrated health system in the U.S. and No. 1 in the Midwest. For more information about Paramount, please visit our website

The PMCC Call Center Clinical Nurse supports the strategic initiatives of ProMedica Health System through referral, assessment, and triage services in the Promedica Call Center.

This position reports directly to the ProMedica Call Center Manager.  No positions report to this position.

  • Utilizes effective verbal and written communication skills to collaborate with external and internal customers, including all members of the interdisciplinary team, to promote ProMedica Health System services.
  • Utilizes clinical judgment to systematically collect, validate, analyze, plan, implement, and evaluate care.  Follows the nursing process to ensure best practice.
  • Follows approved guidelines, algorithms, policies, and procedures to assess and document timely and accurate clinical data.
  • Displays critical thinking and organizational skills to meet customer needs and provide safe, quality care, as evidenced by comprehensive assessment skills, utilization of clinically appropriate guidelines, accurate dispositions, and succinct referrals.
  • Initiates timely and clinically appropriate action in critical situations.
  • Demonstrates proficiency through on-going department specific competencies to meet diverse customer needs.
  • Contributes to process improvement initiatives through team collaboration and involvement in unit committees, policy and procedure development, shared decision making, service excellence and recognition.
  • Demonstrates collaboration, compassion, excellence, integrity, stewardship, and a community based focus in alignment with the ProMedica Health System mission, vision, and values.
  • Assumes responsibility for maintaining and upgrading own professional development through continuing education, participation in quality improvement activities, staff meeting attendance, and unit involvement.


  • Minimum of three years hospital experience required.
  • Diverse clinical skills with emergency or critical care experience preferred.
  • Exceptional written, telephonic, and oral communication, problem-solving, interpersonal, and organizational skills required.  Ability to coordinate and organize multiple priorities.
  • Experience using Microsoft Windows, Microsoft Office programs required.
  • Knowledge of e-Centauras software preferred.
  • Demonstrated typing competency (minimum of 40 wpm).
  • Verification of continuing education competencies.
  • Current Ohio Registered Nursing license required. Michigan and Kentucky License within 6 months of hire.



ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio.  For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact

Equal Opportunity Employer/Drug-Free Workplace

Job ID 56725 Date posted 05/05/2021
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Returning User


Julie Luffy head-shot and quote

I joined ProMedica in 2014, right after I finished nursing school. I’ve always wanted to become a nurse, I enjoy the feeling of making people feel safe and caring for them. Nursing is about being there for someone when they feel alone and holding their hand when they are scared. It was easy to choose PROMEDICA due to the residency program that I heard wonderful things about. The residency helped guide me into becoming a confident nurse. I started on the orthopedic floor where I have learned so much from my wonderful work family! I’ve done many different things within the hospital setting, such as becoming an EPIC superuser where I even went in Coldwater to help with their go-live. I was part of the skin team, served on a Nursing grand rounds forum. In July I was crossed trained to the Adult ICU, it was something I thought would be a wonderful experience, I’ve meet a great group of people that I enjoyed training and working with when needed. ~Julie Luffy

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