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Customer Service Representative - DME Adrian HME- Full Time - Days

Adrian, Michigan
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The Customer Service Representative receives and processes telephone, fax and walk in requests for home medical equipment, including respiratory related equipment.  This may require work outside of the branch location to include physician office visitation/marketing activity to successfully attain necessary documentation for DME processes, training of physician office staff in processes or customer relations.  

  • Must be a high school graduate or equivalent
  • Requires previous experience and/or training in a customer service field or retail sales
  • Prior experience in a medical field and/or knowledge and experience with third party reimbursement policies is highly preferred
  • Insurance verification and guidelines experience preferred.
  • Must have good communication skills and data entry skills
  • Must be reliable, compassionate and organized


ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 56,000 employees, 13 hospitals, 2,100+ physicians and advanced practice providers with privileges, 900+ healthcare providers employed by ProMedica Physicians, a health plan, and nearly 400 assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, outpatient rehabilitation clinics, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more information about ProMedica, please visit 

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

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